Call the desk
The number is (365) 517-5705. Tell us what is happening, in plain words. You do not need to know the name of the part.
What to have ready when you call
- Your street and the nearest major intersection, so we know which part of North York you are in.
- What you are seeing: water where, smell where, which fixtures are affected.
- When it began, and if it is spreading or holding steady.
- Whether the main shut-off has been located and turned off water shut-off, if water is escaping.
- Whether the house is owned or rented, and whether the water heater is rented.
Plumber's tip: If water is coming through a ceiling near light fixtures, stay clear of the area and switch off that circuit at the panel if you can do so safely.
Emergencies versus booked visits
Active leaks, sewage backing into the house and no water at all go to the top of the order pad. Dripping faucets, slow drains and planned replacements get booked at a time that suits you. The desk will tell you which category your call falls into and what happens next.
Where we work
We cover North York and nearby communities. See the parishes page for the list, and the specialties page for the kinds of work we take on.